Face. Brow & Beauty Bar Policies
At Face, Brow, and Beauty Bar, we want to ensure that your journey to enhanced beauty is as smooth and enjoyable as possible. Our policies are designed to provide clarity, transparency, and fairness to both you and our team. In this section, we’ve simplified and outlined our key policies to make them easy to understand and accessible. From booking appointments to understanding our cancellation policy and more, we’re here to guide you through the process. Please take a moment to familiarize yourself with our policies, as they help us provide the best possible service and ensure a harmonious experience for all.
When you make an appointment with us, that time slot is reserved exclusively for you. Unlike some places that overbook in anticipation of cancellations, we don’t double-book. This means that if you need to reschedule or cancel, we kindly ask for an advance notice of 24 business hours. Failing to do so may result in a 30% charge of the total services booked, or if you’ve purchased a package, the loss of one session.
When booking an appointment with us, we’ll need a valid credit card to secure your spot. In some cases, we may also request a deposit. Deposits are non-refundable but can be transferred to a new appointment if you provide at least 24 hours’ notice. This deposit contributes to the cost of premium supplies and is deducted from your final total. Keep in mind that deposits expire after six months of non-use, requiring a new one for future bookings.
Not sure if you qualify for a procedure or treatment? Before booking online, we recommend giving us a call or scheduling a consultation. Recent illness, surgeries, skin treatments, injections, or certain at-home product use may temporarily disqualify you from our services, so it’s best to clarify before making an appointment.
Please be aware that all services, packages of services, and gift cards are non-refundable. However, packages and gift cards don’t come with an expiration date, so you can use them whenever suits you best. We believe consistency is the key to great results. If, for any reason, you can’t complete a purchased package due to medical reasons, relocation, or unforeseen circumstances, you have the option to gift it to someone else.
While our terms and conditions are subject to change without prior notice, we always strive to accommodate emergencies and special situations with care and understanding. Thank you for your understanding and for supporting our small business and families.
By booking an appointment with us, you acknowledge that you’ve read and accepted these policies. We also kindly request that you bring any concerns to our staff’s attention so that we can ensure you receive the best possible experience at Face. Brow & Beauty Bar!
At FaceBrow & BeautyBar, we strive to provide exceptional service to each of our clients. Leaving gratuity is a common way to show appreciation to our talented estheticians. For your convenience we offer the option to add gratuity when paying with credit / debit card, you can also do so in cash directly to the service provider at the time of your appointment. Appointments scheduled for 50 minutes or more and are over $100 in value will have an added auto gratuity of 18%. Your generosity is deeply appreciated and goes a long way in supporting our team members.
*Please arrive 5 minutes prior to your appointment to allow for check-in. If you are more than 5 minutes late we may need to reschedule your appointment. We require 24 hours notice for all reschedules/cancellations. If you do not cancel your appointment by speaking directly to a receptionist, we reserve the right to charge you in 30% of the service cost. All no-shows will be charged 50% of the service price. Your esthetician is passionate about making you feel amazing, and has reserved time for you in their schedule. Please be courteous and respect the policies, this is their livelihood!