Face. Brow & Beauty Bar Policies
At Face, Brow, and Beauty Bar, we want to ensure that your journey to enhanced beauty is as smooth and enjoyable as possible. Our policies are designed to provide clarity, transparency, and fairness to both you and our team. In this section, we’ve simplified and outlined our key policies to make them easy to understand and accessible. From booking appointments to understanding our cancellation policy and more, we’re here to guide you through the process. Please take a moment to familiarize yourself with our policies, as they help us provide the best possible service and ensure a harmonious experience for all.
When you make an appointment with us, that time slot is reserved exclusively for you. Unlike some places that overbook in anticipation of cancellations, we don’t double-book. This means that if you need to reschedule or cancel, we kindly ask for an advance notice of 24 business hours. Failing to do so may result in a 30% charge of the total services booked, or if you’ve purchased a package, the loss of one session.
When booking an appointment with us, we’ll need a valid credit card to secure your spot. In some cases, we may also request a deposit. Deposits are non-refundable but can be transferred to a new appointment if you provide at least 24 hours’ notice. This deposit contributes to the cost of premium supplies and is deducted from your final total. Keep in mind that deposits expire after six months of non-use, requiring a new one for future bookings.
Not sure if you qualify for a procedure or treatment? Before booking online, we recommend giving us a call or scheduling a consultation. Recent illness, surgeries, skin treatments, injections, or certain at-home product use may temporarily disqualify you from our services, so it’s best to clarify before making an appointment.
Please be aware that all services, packages of services, and gift cards are non-refundable. However, packages and gift cards don’t come with an expiration date, so you can use them whenever suits you best. We believe consistency is the key to great results. If, for any reason, you can’t complete a purchased package due to medical reasons, relocation, or unforeseen circumstances, you have the option to gift it to someone else.
While our terms and conditions are subject to change without prior notice, we always strive to accommodate emergencies and special situations with care and understanding. Thank you for your understanding and for supporting our small business and families.
By booking an appointment with us, you acknowledge that you’ve read and accepted these policies. We also kindly request that you bring any concerns to our staff’s attention so that we can ensure you receive the best possible experience at Face. Brow & Beauty Bar!